Welcome to The Lab.
This is where we break things so you don't have to. From AI-driven utility audits to automated customer service funnels, explore our latest "Scenarios" to see how we are architecting the future of the laundromat industry, one experiment at a time at Super Kleen Laundry, Lake City, Michigan.
This experiment addressed the "Impossible Mix-Up"—a customer claim of receiving foreign items despite strict software tracking. The goal was to close the "micro-gap" in our Chain of Custody protocols.
Over the past four years in our "Living Lab," we engineered a Technical Blueprint to eliminate this unproductive hoarding. We systematically cleared out 85% of that original, hardened inventory through usage and donations, and transitioned to a precise FIFO (First In, First Out) system based on exact "sell-through rates".
Discover how we used AI to perform a complete "System Audit" of our human interactions, shifting from a reactive operator to a Precision Laundry Architect. We break down how to implement strict AI "guard rails" to establish high-standard hiring criteria and protect your brand's reputation—ensuring you can scale your operations while keeping your owner input to a strict 10 hours a week.
